Twelve years, one city, and a phone that gets answered.

I started in this business because my own first purchase went badly.

Twenty six years old, a condo off Richmond Row, and an agent who stopped returning calls the week after the offer was accepted. I found out about the special assessment from a neighbour in the elevator. It cost me eleven thousand dollars and about a year of sleep.

So the way I work is mostly a reaction to that. I answer the phone. I tell people what I would do if it were my money, including when that means talking someone out of a house they have already decorated in their head. I would rather lose a commission than watch a client find out something in an elevator.

Twelve years later that has turned into a business that runs almost entirely on referrals, which is the only metric in this industry I actually trust.